It is the policy of Coming incorporated to achieve Total Quality through Performance Excellence. Performance Excellence is Quality in Action – Values, Execution, and improvement. This mean each of us, individually and in teams, will understand, anticipate, and surpass the expectations customers and markets without error, on time, every time.

• Four Principles of Total Quality


1. Meet the Requirements
2. Produce Error–Free Work
3. Manage by Prevention
4. Measure by Cost of Quality

• Ten Quality Action Steps


1. Management Commitment
2. Quality improvement Team
3. Education
4. Measurement
5. Goal Setting
6. Cost of Quality
7. Communication
8. Corrective Action
9. Recognition
10. Quality Commitment Event